What is VOIP?
VoIP stands for "Voice over IP"
or "Voice over Internet Protocol." It is a new way
of making and receiving phone calls through your high speed
Internet connection (broadband). VOIP offers consumers the
benefit of calling – locally and long distance – for less
money, with high quality and reliable connections and more
features than many traditional phone service offerings.
What Do I need to use VOIP?
In order to render phone service at substantial
savings you must have a high speed internet connection with
at least 90kbps of upload speed. We do not recommend the use
of satellite due to the issue of time delay between your modem
and outer-space. VOIP will work over your standard analog
telephones when plugged into our telephone adapter
What connections will Ziptel work with?
Ziptel is compatible with high-speed Internet
services such as DSL or Cable including Zipnet.us. Satellite
Internet connections are not recommended for Ziptel's Voice
over IP Service as there may be some speed issues that are
inherent to satellite connections or line of sight issues
that could affect audio quality when making calls. Ziptel's
Voice over IP Service requires 90 kbps of consistent upload/download
speed to make and receive phone calls.
Will my dial-up connection work with Ziptel?
No. You must use a broadband or high speed
internet connection for VOIP to work.
Do you have DSL?
If you use DSL for high speed internet you
must keep your existing phone number to maintain your high-speed
connection. You can transfer your DSL service to another phone
line with your current carrier, or you can switch to Zipnet.us
for high speed internet. We can accommodate you either way.
Can I keep my current telephone number
if I switch to Ziptel?
Currently we can not port your existing telephone
number. However, by the end of July this service will be available.
Can I use my current phone?
Yes. Ziptel works with most phones designed
for residential use, as long as they're connected to the phone
adaptor provided by Ziptel.
Can I get an unlisted telephone number?
Unlisted telephone numbers are available,
but must be requested when signing up for service.
Do I need a computer to use Ziptel’s service?
No. The phone adaptor we provide connects
directly to a high speed or broadband connection. A computer
is not necessary with the exception of changing your address
associated with the adaptor for 911 services. Please refer
to Terms and Conditions.
If I use a computer or multiple computers
can I use Ziptel?
Yes. If you are using a computer or computers
in conjunction with the Ziptel service you will need to purchase
a router. A router is a device that allows multiple computers
and phone adaptors to share one internet connection. Routers
generally cost between $40 and $80.
Can I use my computer and talk on the
phone at the same time?
Yes. Your Ziptel adaptor works independently
of your computer, so you can make and receive calls.
Is the sound quality the same as a regular
phone line?
Because signals are digitally transmitted
and received the quality of VOIP may very well exceed your
current phone. The quality is at least as good as a cell phone,
usually better!
Is Internet service included?
No. Your high speed or broadband connection
is separate from Ziptel. Ziptel is available at a discounted
rate when Zipnet is purchased concurrently.
If I am using a router are there any special
settings for the Ziptel Adaptor?
Generally no. Most routers are setup with
DHCP which is needed for the adaptor. However, in the case
of a locked down network you will need to turn on DHCP or
place a Network Switch in front of the router. You will then
plug the router and adapter into the switch. This will allow
you to keep your network locked down with DHCP turned off.
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